Ground Handling Supervision
Our unique team of service specialists, performs all aspects of passenger service functions from check-in to dispatching flights on a safe and timely manner.
They are experienced professionals in ramp and cargo handling, they maintain close liaison with the Ground Handler and ensure proper execution of formalities to the satisfaction of our GSSA and Charter partners.
They are trained and dedicated to ensure our customers enjoy smooth operations both on the ground and in the air
- Incoming passenger acceptance and guidance to baggage claim areas and terminal exit,
- Lost, damaged and transfer baggage processes of incoming passengers (if any),
- Outgoing passenger acceptance for flight and baggage processes,
- Safe acceptance of outgoing passengers to the aircraft,
- Incoming and outgoing VIP, unaccompanied children and special care passenger services,
- Specially trained personnel for disabled passengers.
Our ramp services offer the following services with its experienced staff and state of the art technology:
- Meeting and marshalling the aircraft,
- Offloading and loading the aircraft,
- Equipment supply,
- Provision of Ground Power Unit, Air Condition Unit and Aircraft Push-Back Tractor services,
- Interior cleaning,
- Provision of toilet and water services to the aircraft,
- De-icing of aircraft in adverse weather conditions and taking measures for anti-icing,
- Passenger and crew transport between aircraft and passenger terminals,
- Storage of pallets, containers and other unit load devices.
Load Control and Communications Services
- Coordination of aircraft servicing units,
- Preparation and distribution of flight documents (customs declaration, loading instruction, load sheet, manifest, weather forecast, flight plan etc.),
- Load control, weight and balance calculations,
- Transmission and reception of all operational messages, notification of all related units,
- Communication and coordination between aircraft and ground services.
Flight Operation Services
- Flight permit and airport slot applications,
- Preparation and distribution of flight plan to the cabin crew,
- Coordination with fuel and aircraft catering companies,
- Preparation of weather forecasts and navigation information and distribution to the cabin crew.
Representation And Supervision Services
- Making payments and/or issuing guarantees on behalf of the airlines to related institutions such as terminal operators, airport authorities, customs, police, etc. against all services provided and listed above as per respective contracts,
- Establishing and maintaining contact with local authorities in the name of the airline company,
- Preparing, transmitting and filing reports, statistics, documents, etc related to flights.
General Aviation Terminal Service
We have started to provide best quality services to our valuable customers in the newly-commissioned General Aviation Terminal where services are provided for the private business jets and air-taxi companies. We have positioned ourselves in these particularly important areas:
- Three VIP service vehicles for easy and comfortable transportation of the passengers and the crew within the terminal – aircraft – terminal route
- Ramp service vehicles in order to provide all kinds of services for the aircrafts.
- Passenger service staff ready to provide passage of the passengers and the crew through the terminal in the fastest and the easiest way
- Load control and flight operations staff ready to ensure that the aircrafts receive safe and secure services within the predefined timelines, and that the necessary communication and coordination with the aviation company and the flight operation staff is established
These are available in the General Aviation Terminal in order to provide services on a 7/24 basis;